# Internal Errors **Error -> 0xD0000201** The loader was unable to acquire your machine's HWID. Please open a ticket and present this error message for support. **Error -> 0xD0000202** Intel Optane error, please disable windows Optane via this tutorial **Error -> 0xD0000301** Internal network error, please try again on a VPN. If the issue still persists for over 10 minutes, you may open a ticket for support --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://kxsta-services.gitbook.io/kxsta-services-guide/bsod-fix/internal-errors.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.